FAQs


1. Can the stencils handle high temperatures?

Yes.  Our stencils can handle appropriate bake cycles and are ideal for use with heat cured products such as Cerakote and Duracoat. Flash curing is recommended.


2. Do you offer custom stencils?

Custom stencils are offered on a case by case basis.  We would need the design provided as a high resolution, black and white (not gray scale), JPEG file.  We would also need to know the quantity desired, and dimensions.  Inquiries/ requests may be submitted to: info@freedomstencils.com for consideration.


3. What is flash curing?

Flash curing is a low temp quick cure.  We recommend 180'-200' for 5-10 minutes for both DuraCoat and Cerakote.  This can vary depending on how thick you applied your coating.  This process is intended to cure the coating enough to be able to handle the project, but not so much that it risks ruining the stencils.


4. Are the stencils male or female?

Our stencils do not come weeded leaving you the option to utilize the male or female portions as desired.


5. Why are the stencils peeling up my coating?

The stencils are cut on a low tach vinyl.  If the coating is binding stronger to the vinyl than it is to the object being coated, the surface was most likely not prepped well enough.


6. Do you have a phone number so I can talk to someone?

Yes we do, however due to shop noise calls are often missed.  Additionally, we do not conduct any business over phone communication in favor of written/digital communication such as email.



 

7. When will my order ship?

Orders generally ship the next business day.  In some cases, an order may ship the same day if it is placed early enough in the day.


8. How long is shipping?

Stencils are shipped the next business day via USPS.  Shipping time varies.  Please allow 2-7 business days (domestic).  This is only an estimate, and NOT a guarantee. (Note: Holiday Seasons, Adverse Weather Conditions, Political Unrest, Etc. can cause delays.)  Please review our Shipping Policy for more information.


9. My order says it was delivered but I did not receive it.

Order delivery notifications are automatically sent when the carrier scans the package upon delivery.  If you did not receive the package, it was most likely delivered to the wrong address.  We encourage you to check with your neighbors as soon as possible as more often than not, this is the resolve.  If this isn't successful, please contact your local USPS carrier with the provided tracking number in accordance with our Shipping Policy.


10. Lost or Missing Package?

We are responsible for making the product and shipping it out in a timely manner.  We are NOT a shipping carrier and are NOT responsible for the package once it has been turned over to the carrier (evidenced by the initial tracking scan).  If your tracking information shows the package to be lost, stalled, or missing, you must contact the USPS with your tracking information to resolve the issue or file a claim as stated in our Shipping Policy.  You may file a lost or missing package report with the USPS here

PS. Trying to hold us accountable for the actions or inaction's of the postal carrier is like us trying to hold you accountable for the actions or inaction's of Joe Biden.  Pretty silly huh?


11. My package arrived damaged or opened?

As stated in our Terms & Conditions and Shipping Policy, we are NOT responsible for the package once it has been turned over to the carrier (evidenced by the initial tracking scan).  If your package is damaged or opened prior to arrival, you must contact the USPS right away with your tracking information to resolve the issue and file a claim.


12. Do you offer any Free Shipping Options?

Yes.  We currently offer Free First Class Shipping on orders exceeding $10.


13. Do you offer International Shipping?

Yes.  We currently offer shipping to several countries.  If your location isn't enabled, please email us at info@freedomstencils.com and we will work with you!


14. Do you offer any other packaging options?

No, our Stencils are shipped in rigid flat mailers to help protect them during shipping.


15. Missing Items?

We will not say that missing items cant happen, however we have a very detailed inventory tracking system to ensure validity of such incidents.  Any and all claims of missing items will be cross checked with our inventory for discrepancies.  Do not attempt to contact us for stencils you ruined during use, or would like a larger quantity of, with claims of not receiving them at all.



 

16. Do you offer Military/ LE discounts?

We treasure our military and public service employees more than most would ever understand.  Our very company was established on days off from military, EMS, and fire service careers.  That said, it is extremely difficult to provide or verify ones credentials and doing so delays the transaction.  Additionally, the discounted savings would be much the same as our other promotions.  Therefore, we encourage customers to follow us on social media and subscribe to our newsletter to take advantage of the discount codes that come available there.  If you still prefer to seek a military or public service discount, please email proof of service to info@freedomstencils.com.  We will always strive to take care of our Military, Law Enforcement, EMS, and Fire Service family!


17. Do you offer bulk discounts?

Yes, we have coupon codes available on our Bulk Discounts page, Free First Class Shipping for orders over $10, Free Priority Shipping for orders over $100, as well as many other discount codes available frequently for subscribers of our mailing list or posted on our social media accounts.



 

18. This is not a stencil, its a sticker.

A stencil by definition, is a device used to produce a pattern, design, word, etc. by application of inks, paints, pigments, and more, through the cut design and onto the surface below.  This can be made of any substance including our adhesive vinyl.  Now you can debate this all day, but the real issue is you did not read the Orange, bold faced, bulleted product descriptions or take the time to evaluate our product imagery and/or plethora of demonstration videos all of which we have gone to great lengths to provide in an effort to ensure all customers are clear on exactly what they are purchasing.  Ignoring any or all of these offerings does not make the stencil not a stencil.  Please take accountability of your own actions instead of sending us angry or aggressive messages.


19. I ordered the wrong product because I didn't look at the Bold Face Orange Bulleted Product Description or the product images to ensure that I didn't select the wrong option. Can you just send me the product I want?

No.  We will not accept losses for your mishaps.  You will need to take responsibility for your own actions. 


20. I just want the digital files for your products so I can make them on my own?

Yes, and I want the recipe for Pepsi so I don't have to buy it anymore either.